MOONBET FREQUENTLY ASKED QUESTIONS

JOINING MOONBET

How can I join Moonbet?

Joining Moonbet is fast and simple! All you need to do is visit https://moonbet.io/register and create an account.

What do I need for a Moonbet account?

All you need to open a Moonbet account and start playing in our Crypto Sportsbook and Casino is a valid email address! Register with your email address and create your password.

Once you confirm your email via the link sent to your email address, you can enter your Moonbet account and start playing.

I am getting an error message when I try to register. What’s up?

If you receive the following message:

Sorry, you are in a jurisdiction we currently don't support!

This means that you are currently in a region where we cannot accept players due to your local laws. Please check back soon for news on when your jurisdiction will be available.

You can also send an email to [email protected] to learn more.

Do I need KYC to play in Moonbet?

You do NOT need KYC to open your account and start playing in Moonbet! However, KYC documents may be requested from you later on due to Anti-Money Laundering rules.

To learn more about KYC, please visit our Terms and Conditions.

DEPOSITS / WITHDRAWALS

How do I deposit into Moonbet?

To make a deposit, simply log in to your Moonbet account and click “Deposit” in the top right corner.

Once you are on your deposit page, select the cryptocurrency you would like to deposit and click the “Deposit” button beside it.

Then, a deposit address will appear with a QR code beside it. Either enter that address or scan the QR code with the wallet you are depositing from, and send the coins.

What cryptos can I use to bet with?

Currently, you can deposit the following cryptocurrencies into Moonbet:

How long does a deposit take to arrive in my account?

Depending on the coin you use for your deposit, it can take between two and 15 minutes to arrive in your Moonbet account.

BNB, Dogecoin, Litecoin and USDT are the fastest deposit methods, while Bitcoin and Ethereum may take slightly longer.

I made a deposit but I can’t see it in my account. What can I do?

If you made a deposit into your Moonbet account and it has not arrived after one hour, please contact us at [email protected] with your Moonbet account information and TXID of the transaction.

Please double-check the address that you have sent it to, as well as ensuring that it was sent on the correct chain. If you made the deposit via an exchange, please ensure that the withdrawal from your exchange account has been processed.

How do I withdraw my crypto?

When you want to withdraw crypto from your Moonbet account, simply visit your Account > Balance page and select the coin you would like to withdraw. Then, press the “Withdrawal” button beside it.

Please add the amount and your wallet address and click the “Withdrawal” button.

You will receive an email notification when your withdrawal request has been received and processed.

How long will my withdrawal take to arrive?

Nearly all withdrawals from Moonbet are processed immediately and will take between two and 15 minutes to arrive in your wallet, depending on the coin.

In some circumstances, your withdrawal may take up to 12 hours to be processed. You will receive an email once the withdrawal has been processed and the funds sent to your wallet.

I made a withdrawal but I did not receive my funds. What can I do?

If you made a withdrawal from your Moonbet account and it has not arrived after one hour, please contact us at [email protected] with your Moonbet account information.

What is the minimum withdrawal amount?

The minimum withdrawal amount at Moonbet is $25 USD value of any token. If you attempt to withdraw less than the minimum amount, an error message will appear.

KYC PROCEDURE

Do I need to complete a KYC procedure to start playing at Moonbet?

No, you do not need to complete a KYC verification to play in the Moonbet Crypto Sportsbook & Casino.

To register your account, make a deposit and start playing, you only need a valid email address.

When do I need to complete KYC verification?

In accordance with our license from the Curacao Gaming Control Board, we may ask you to complete KYC verification after you have deposited or withdrawn over €2000 worth of cryptocurrency.

This is due to Anti-Money Laundering and Anti-Terrorist Financing legislation.

What is the KYC verification procedure?

Our KYC procedure is very fast and easy! You will be taken to the Veriff portal, where you will require a piece of identification that matches with your facial scan. The verification only takes two minutes and you can immediately withdraw once completed.

Does Moonbet share my information with any third-parties?

No. The only reason we conduct KYC is to operate in accordance with our Curacao Gaming Control Board license. We do not share your information with any third-parties and only keep it to satisfy our regulatory obligations.

Is my personal information held on the Moonbet site?

No. All personal information provided for KYC is held in Veriff’s database. As one of the most trusted and secure KYC companies in the world, your information is safe.

In fact, our team only sees if you have passed the verification process and none of your personal information including name, date of birth, address, etc. are entered in your Moonbet account.

Why does Moonbet need KYC if we are betting with crypto?

In order to receive a gaming license, there are KYC requirements that must be fulfilled.

This license ensures that you are playing in a secure, regulated, and certified sportsbook and casino. We strongly recommend players not play on any unlicensed platforms, as you may not be able to guarantee the safety of your funds or fairness of games.

MOONBET WELCOME BONUS

Does Moonbet offer a crypto betting bonus?

Yes! To start all of our players off right, we offer a 100% deposit bonus up to $250.

This means that whatever value of cryptocurrency you add on your first deposit, we will match it with bonus funds up to $250. For all information about the $250 Deposit Bonus, please visit the Promotions page.

Is the crypto Welcome Bonus automatically added to my account?

Yes. As soon as you make your first deposit, our system will automatically add the bonus funds to your account.

Can I bet with my bonus funds immediately?

Absolutely. You can use your bonus funds to bet in our crypto sportsbook, eSports betting platform, and provably fair crypto casino.*

*Please note that some specific casino bets are unavailable for the bonus. See the Promotions page for more information.

How do I receive my funds once the bonus has been rolled over?

Congratulations on completing the rollover requirements! Once you have rolled over your Moonbet Deposit Bonus, you can go to your Balances page to view your bonus funds.

After your 15x rollover bar is full, simply click the button to convert the bonus funds to USDT.

Can I withdraw my converted USDT immediately?

Yes. Once the Bonus funds have been converted to USDT, you can make your withdrawal.

Are any other crypto betting bonuses available?

Of course! We offer our players weekly bonuses, free bets, and much more. We also run a lot of contests on social media where you can win free crypto betting bonuses, so we suggest you check out our Twitter on a regular basis.

What are the Terms and Conditions of the bonus?

You can find all the Terms and Conditions of our 100% Welcome Bonus here.

What sports are offered in the Moonbet crypto sportsbook?

We offer crypto betting on a wide range of sports from over 500 leagues around the world.

The best way to see everything that we offer is to visit the Sportsbook now.

How do I place a bet in the crypto sportsbook?

To place a bet, simply click on the market that you would like to bet on.

Next, your Betslip will open up with the selection. Just add the amount you would like to bet and click the “Place Bet” button.

Can I place crypto parlay bets?

Yes, you can place crypto parlay bets at Moonbet. Just add multiple selections to your Betslip.

At the top of the Betslip, there is a section for “Parlay”. Add the amount you would like to wager and click “Place Bet” for your parlay.

I have two selections on my Betslip but can’t place a parlay. What happened?

If you have two selections on your Betslip but cannot place a bet, it is because they are selections that cannot be added together.

In this case, you can either remove one of the selections or place two single bets.

My bet was rejected. What happened?

There are a number of reasons why a bet may have been rejected:

What are the maximum and minimum bet amounts?

The maximum and minimum bets allowed in the Sportsbook depend on the sport, market, and additional factors.

In general, the minimum bet is a USD value of $1 in any cryptocurrency at the time of placing. To find out the maximum, you can place your bet. If it is over the maximum amount, a message will appear advising you the maximum bet you can make.

What are the betting rules for each sport?

In order to fully understand betting rules of each sport in the Moonbet crypto sportsbook, please visit our Betting Rules page.

How can I see the amount of each bet in a neutral currency?

To view your bets in USD, Euros or CAD, you can click on your balance at the top of the screen.

You can then select “Display in Fiat” and choose your currency to view bets in a fiat equivalent. Please note that price data is near real-time, but all your bets are placed in cryptocurrency.

Does Moonbet offer live crypto sports betting?

Of course! We offer a huge amount of live sports betting markets every single day. To view our selection, just click the “Live Events” button in the Sportsbook.

I am looking to bet on a live event but don’t see it offered. What can I do?

We make every effort to provide a full live sports betting experience for our players. If an event or league that you would like to bet on is not offered live, please contact us at [email protected] and we will try our best to have it available for you.

I think I won a bet but I didn’t receive my winnings. What should I do?

If you feel that you won a bet but have not received your winnings, please contact us at [email protected] or at t.me/moonbetofficial to speak to our team.

Where can I see my crypto sportsbook bets?

You can see your unsettled and settled bets in your Betslip under “Open” and “Graded”.

You can also see your performance in the Crypto Sportsbook in your Account > Statistics page.

CRYPTO CASINO

What crypto casino games does Moonbet offer?

Moonbet currently offers the following Provably Fair crypto casino games:

We are currently developing more Moonbet Original games that will be added to our crypto casino shortly!

What is a Provably Fair crypto casino game?

All Moonbet Crypto Casino games are built using Provably Fair technology which allows players to instantly verify the fairness and randomness of any hand or round.

To learn everything you need to know about Provably Fair casino games you can visit this page.

How can I verify the fairness of any game?

All you need to do to verify the randomness of any game is click the “Provably Fair” button on the page.

Here you will see information including the Client Seed, Server Seed, Initial Shuffle, Final Shuffle, and more.

What are the maximum and minimum casino bet amounts?

The maximum and minimum bets allowed in the Casino depends on the game and specific bet you are making

In general, the minimum bet is a USD value of $0.25 in any cryptocurrency. The maximum bet ranges can be up to $2,000 on certain games.

How can I see the amount of each bet in a neutral currency?

To view your bets in USD, Euros or CAD, you can click on your balance at the top of the screen.

You can then select “Display in Fiat” and choose your currency to view bets in a fiat equivalent. Please note that price data is near real-time, but all your bets are placed in cryptocurrency.

Where can I see my crypto casino bet history?

To view the history of all your bets made in the Moonbet Casino, simply go to Account > Statistics.

I have a casino dispute. What should I do?

If you have an issue with anything that has occurred in the Moonbet Crypto Casino, please capture as much information and possible, then send an email to [email protected]

You can also join our Telegram community for general assistance at t.me/moonbetofficial

ESPORTS BETTING

What games does Moonbet offer for eSports betting with crypto?

We offer a variety of eSports games to bet on with crypto, including:

We are always adding more eSports to our offering, so be sure to check back frequently.

Does Moonbet offer live crypto eSports betting?

Of course we do! We offer live eSports betting for many tournaments from around the world. The live betting includes markets such as Match Winner, Map Winner, 1st Kill, Over/Under per Map, and much more.

You can read all about it in our Crypto eSports Betting Guide.

How do I place a bet?

To place a bet, simply click on the market that you would like to bet on.

Next, your Betslip will open up with the selection. Just add the amount you would like to bet and click the “Place Bet” button.

Can I place eSports parlay bets?

Yes, you can place eSports parlay bets at Moonbet. Just add multiple selections to your Betslip.

At the top of the Betslip, there is a section for “Parlay”. Add the amount you would like to wager and click “Place Bet” for your parlay.

I have two selections on my Betslip but can’t place a parlay. What happened?

If you have two selections on your Betslip but cannot place a bet, it is because they are selections that cannot be added together.

In this case, you can either remove one of the selections or place two single bets.

My bet was rejected. What happened?

There are a number of reasons why a bet may have been rejected:

What are the maximum and minimum bet amounts?

The maximum and minimum bets allowed in the Sportsbook depend on the sport, market, and additional factors.

In general, the minimum bet is a USD value of $1 in any cryptocurrency at the time of placing. To find out the maximum, you can place your bet. If it is over the maximum amount, a message will appear advising you the maximum bet you can make.

AFFILIATES

Can I earn by referring people to Moonbet?

Yes, Moonbet offers a great crypto betting affiliate program! You can earn weekly passive income just from referring players to Moonbet.io

All you need to do is go to your Affiliate page in your Account. There, you can find your unique referral link.

Anybody that registers and plays using that link will be one of your referrals, which entitles you to 1% commission on all of the revenues generated from the player.

Our affiliate commission is paid out on a weekly basis and does not include negative carry-over.

The funds will be deposited directly into your Moonbet account automatically.

How can I track my Affiliate statistics?

You can track all your earnings from being an affiliate in our crypto sportsbook and casino in your Affiliate page in your account. Here you can find all information including the number of referred accounts, your earnings from the sportsbook and casino, and much more.

I am a professional betting affiliate. Can I earn more?

Yes, we are always interested in working with professional crypto betting affiliates to bring more players into Moonbet.

If you are a professional betting affiliate interested in becoming a Moonbet partner, please email us at [email protected] with “Affiliate Proposal” in the subject.